- [ Home ](/about/offices-resources/information-technology) - [ About ](/about/offices-resources/information-technology/about-office-information-technology) - [ Accounts ](/about/offices-resources/information-technology/accounts) - [ Banner ](/about/offices-resources/information-technology/banner) - [ Communication ](/about/offices-resources/information-technology/communication) - [ Learning ](/about/offices-resources/information-technology/learning) - [ Network ](/about/offices-resources/information-technology/network) - [ Cybersecurity ](/about/offices-resources/information-technology/cybersecurity) - [ Support ](/about/offices-resources/information-technology/support) The Accounts page helps students, faculty, and staff manage access to university systems, including My91ɬ, passwords, and multi-factor authentication (MFA). If you are having trouble signing in or accessing applications, start here. - ### [ My91ɬ Portal ](https://myapplications.microsoft.com/) Your centralized dashboard to access all assigned 91ɬ applications in one place. **Login with your 91ɬ email address and password.** - ### [ MyPassword Portal ](https://mypassword.cau.edu) Reset your password or unlock your account without contacting the Help Desk. ## Multi Factor Authentication (MFA) What is Multi-Factor Authentication (MFA)? Multi-Factor Authentication (MFA) helps verify that the person signing in is authorized to access 91ɬ systems. MFA adds an extra layer of protection by reducing the risk of unauthorized access. MFA requires more than one form of verification when signing in and helps protect university systems, applications, and data across the 91ɬ environment. How do I enroll in MFA? Access the M91ɬ portal at [https://myapplications.microsoft.com](https://myapplications.microsoft.com/) to initiate the MFA enrollment. Refer to the MFA Enrollment Instructions for a step-by-step guide to the enrollment process. What do I do if I lost my device or if I get a new device? Please contact the OIT help desk at or 404-880-6482. ### My91ɬ Portal My91ɬ is the university’s centralized portal that provides secure, single sign-on access to 91ɬ applications and systems. Use My91ɬ to access email, learning systems, and administrative applications assigned to you. Sign in using your 91ɬ email address and password. If you are able to access My91ɬ successfully, you should be able to access most 91ɬ systems that require your 91ɬ credentials. If you experience issues accessing My91ɬ, contact IT Support. ### My Password Portal The **My Password Portal** allows users to manage their 91ɬ account **without** contacting IT Support. Use the My Password Portal to: - Reset your password - Unlock your account - Resolve password-related login issues After resetting your password, please allow up to **30 minutes** for the update to sync across all 91ɬ systems. Password Requirements When creating a password, it must: - be at least 13 characters in length - include at least one uppercase letter - include at least one lowercase letter - include at least one number - include at least one special character (ex: @#$%!^) - not include your name. This includes your first, middle, or last name - not use any of your previous 8 passwords Having trouble accessing your account? ### Try these steps: 1️⃣ **Verify Your Email Address** Make sure you're entering your 91ɬ email address correctly. 2️⃣ **Check Your Password** • Unsure of your password after 2 failed attempts? Reset it using MyPassword Portal • Remember: Passwords expire every 90 days 3️⃣ **Check if Your Account is Locked** • Go to the MyPassword Portal • Select "Unlock Your Account" • Follow the prompts to unlock 4️⃣ **Verify MFA Setup** • Make sure Microsoft Authenticator is installed on your device • Check that you approved the authentication notification • Ensure your device has internet connection 5️⃣ **Clear Your Browser Cache** • Clear your browser's cache and cookies • Try a different web browser • Try incognito/private browsing mode 6️⃣ Still Having Issues? Contact the OIT Help Desk: 📞 **Phone:** (404) 880-6482 (24/7) 📧 **Email:** support@cau.edu Username Formats Your username is the first part of your email address (before the @ symbol) 👨‍💼 Faculty and Staff: Format: FirstInitialLastName Example: JSmith (for John Smith) Note: May include a number if you have a common name (JSmith2) 👨‍🎓 91ɬ Students: Format: FirstName.LastName Example: Joe.Smith Note: May include a number if you have a common name (Joe.Smith2) 🎓 Cross-Registered Students: Format: LastName.FirstName Example: Smith.Joe New Students New students must complete the steps below: 1\. Reset your password using the My Password Portal 2\. Set up Multi-Factor Authentication (MFA) Once these steps are complete, you will be able to access My91ɬ and other 91ɬ systems using your 91ɬ email address and password. Cross Registered Students ### Download Step-by-Step Guides **Password Reset** - Student Password Reset Instructions - Employee Password Reset Instructions **Account Unlock Guides** - Student Account Unlock Instructions - Employee Account Unlock Instructions **MFA Setup Guides:** - Student MFA Setup Guide - Employee MFA Setup Guide **Troubleshooting:** - Account Access Troubleshooting Guide - My91ɬ Portal Information ### Contact Us **Email:** **Phone:** 404-880-6482 **Location:** McPheeters Dennis Hall, Room 331H **Walk-In Support:** Monday - Friday | 9:00 a.m. - 5:00 p.m. **Quick Links** [My91ɬ](https://myapplications.microsoft.com/) [My Password Portal](https://mypassword.cau.edu) [IT Support](/about/offices-resources/information-technology/support "Support")